Privacy Policy

Personal Information

When you book a service, we collect your name, email address, phone number, and delivery addresses (pickup and drop-off locations).

Booking Information

Details about your luggage, travel dates, flight information, and any special handling instructions you provide.

Payment Information

We do not store card or payment details. All payments are processed through secure third-party gateways (Razorpay / Stripe).

Usage Data

We may collect information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.

Service Delivery

To process and fulfil your baggage delivery bookings, including coordinating pickup, transit, and delivery.

Communication

To send booking confirmations, tracking updates, and delivery notifications via email and WhatsApp.

Customer Support

To respond to your queries, complaints, and requests.

Improvement

To analyse usage patterns and improve our website, services, and customer experience.

Legal Compliance

To comply with applicable laws, regulations, and government requests in India.

Logistics Partners

We share necessary booking and address information with our delivery and logistics partners solely for the purpose of completing your order.

Technology Providers

We use third-party services for email delivery (Resend), database (Supabase), and payment processing. Each provider has their own privacy policy.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority in India.

No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Encryption

All data transmitted to and from our website is encrypted using SSL/TLS technology.

Access Controls

Access to customer data is restricted to authorised Bagdrop staff on a need-to-know basis.

Data Retention

We retain your booking information for up to 3 years for service, legal, and accounting purposes. You may request deletion at any time.

Access

You may request a copy of the personal data we hold about you by emailing info@bagdrop.co.

Correction

You may request correction of inaccurate or incomplete personal data at any time.

Deletion

You may request deletion of your personal data, subject to any legal retention obligations.

Opt-Out

You may opt out of marketing communications at any time by replying STOP to any WhatsApp message or using the unsubscribe link in emails.

Usage

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. No personally identifiable information is stored in cookies.

Control

You can disable cookies through your browser settings. Some features of the website may not function correctly without cookies.

Privacy Queries

For any questions, concerns, or requests related to your privacy, please contact us at info@bagdrop.co or call +91 96245 16661. We aim to respond within 5 business days.