Frequently Asked Questions
Everything you need to know about Bagdrop.
Booking
How far in advance do I need to book?
We recommend at least 24 hours for airport pickups and intercity. Same-day may be available in select cities — check at checkout.
Can I change or cancel my booking?
Yes. Contact us on WhatsApp at least 6 hours before your pickup slot. Cancellations made more than 24 hours in advance are fully refunded.
How do I book for multiple people or a group?
Use our Group / Wedding booking option. You can add up to 30 bags in a single booking. For larger volumes, contact us for a custom quote.
Pickup & Delivery
What happens on the day of pickup?
Our executive will coordinate with you.
What if I'm not home for pickup?
You can authorize someone else to hand over your bags. Contact us in advance so we can update the booking.
Do you deliver to hotels?
Absolutely. Hotels are one of our most common delivery addresses. We coordinate with the front desk to ensure seamless handover.
Updates & Insurance
Can I track my bag?
You receive WhatsApp and email updates at every stage — pickup confirmed, in transit, and delivered. Live bag tracking will be available soon.
What if my bag is damaged or lost?
You can buy up to ₹50,000 premium coverage at checkout for high-value items.
Is my bag safe during transit?
Your bag is sealed, photographed, and documented at pickup. We use dedicated vehicles.
Pricing & Payment
How is pricing calculated?
Pricing depends on route, distance, number of bags, weight category, and service type. Get an instant quote on our booking page.
How much can I save vs. airline excess fees?
Most customers save 40–60% compared to airline excess baggage charges. For a bag the airline would charge ₹5,000 for, Bagdrop typically costs ₹1,500–2,500.
Do you offer GST invoices for corporate bookings?
Yes. Corporate accounts get GST invoices, monthly billing, and dedicated account management. Contact us to set up a corporate account.
Coverage
Which cities do you operate in?
We operate in 50+ cities across India, with more cities launching soon.
Do you handle international shipments?
Not yet. We are India-domestic only. International service is on our roadmap for 2026.
Can you handle sports equipment or oversized bags?
Yes — golf bags, surfboards, bicycle boxes, strollers. Select Oversized at checkout. Weight must be under 50 kg per item.